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Customer Service commitment Company Overview Our Drivers Corporate Accounts Individual Accounts Cancellation Policy

Apex International is wholeheartedly devoted to customer service. At Apex, our overriding concern is to make your traveling experience as safe, pleasant, and carefree as possible. We are extremely mindful of the fact that the extent of our success is inextricably linked to the extent of the confidence we earn from you. This mindset instills our entire organization with an unrivaled commitment to total client satisfaction. Customer service agents are available 24 hours a day 7 days a week 365 days a year to help with your reservations, and we are happy to assist with any special requests or requirements. Our aim is to build a long term business relationship through consistent superior performance.

This mindset instills our entire organization with an unrivaled commitment to total client satisfaction. Customer service agents are available 24 hours a day 7 days a week 365 days a year to help with your reservations, and we are happy to assist with any special requests or requirements. Our aim is to build a long term business relationship through consistent superior performance.

Customer Pledge

At Apex International, we pledge:

• To be on time, when and where you need us.
• To provide you with the finest luxury vehicles available.
• To provide professional, courteous and knowledgeable drivers, committed to making your limousine experience memorable and trouble-free.
• To provide you with the best service available.

We won’t be satisfied unless you’re completely happy with our service.

Quality Assurance

• Apex conducts its day to day operations by utilizing an advanced proprietary software system. This customized management software makes our organization uniquely flexible in competently meeting any customer service challenge.
• A comprehensive audit trail is continuously employed to monitor overall performance. The on-duty shift supervisors closely oversee the staff and review performance reports daily.
• Our highly trained staff of reservationists efficiently gathers your trip information with precision. Next, the reservations application rapidly dispatches the data to our drivers over a wireless network to ensure punctual pickups.
• From the time a job is booked to the time the ride is completed a detailed historical log is kept of all entries and changes pertaining to the reservation.
• Random client telephone sampling is conducted regularly by our customer service department for quality control and to review your satisfaction levels with our services.
• Drivers as well as vehicles are regularly inspected by our management team to enforce compliance and uniformity with our rigorous quality standards.